Privacy Policy

Lansdowne Surveys Ltd Last updated: May 2026

1. Who We Are

Lansdowne Surveys Ltd ("we", "us", "our") is a company registered in England, providing specialist land surveying and site engineering services throughout England and Wales.

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Lansdowne Surveys Ltd is the data controller responsible for your personal data.

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us using the details in Section 12.

2. Data We Collect

We may collect and process the following categories of personal data:

Identity Data — your full name and job title.

Contact Data — your email address, telephone number, and postal address.

Business Data — your company name and company address.

Project Data — site addresses, project descriptions, and instruction details relevant to the services you have requested.

Financial Data — invoice and payment records. We do not store card or bank account data.

Communication Data — records of emails, telephone calls, and other correspondence between us.

Technical Data — IP address, browser type, and usage data collected automatically when you visit our website.

We do not collect any special category personal data, and we do not process data relating to children.

3. How We Collect Your Data

We collect personal data through the following means:

Direct interactions — when you contact us by telephone, email, or via the enquiry form on our website to request a quotation or discuss a project.
Contractual relationship — when you instruct us to carry out surveying or engineering services on your behalf.
Third parties — when your details are passed to us by a contractor, developer, or other party who has engaged us to work on a project involving you.
Website — when you visit our website, we may collect technical data automatically via cookies and analytics tools. Please see Section 9 for further details.
Publicly available sources — such as company directories or LinkedIn, where relevant to establishing or maintaining a business relationship.

4. Legal Basis for Processing

We process your personal data on the following legal bases under UK GDPR Article 6:

Contract (Article 6(1)(b)) — processing is necessary for the performance of a contract with you, or to take steps at your request prior to entering into a contract, such as preparing a quotation.

Legitimate Interests (Article 6(1)(f)) — processing is necessary for our legitimate business interests, including maintaining client records, communicating with existing clients about relevant services, and improving the way we operate. We have considered whether these interests are overridden by your rights and are satisfied that they are not.

Legal Obligation (Article 6(1)(c)) — processing is necessary to comply with a legal obligation, such as maintaining financial records for HMRC purposes.

Consent (Article 6(1)(a)) — where you have given us your explicit consent to contact you for marketing purposes. You may withdraw your consent at any time by contacting us at steve@lsl.me.uk.

5. How We Use Your Data

We use your personal data for the following purposes:

To respond to your enquiries and prepare competitive, no-obligation quotations.
To deliver the surveying and site engineering services you have instructed us to carry out.
To manage our ongoing business relationship with you, including issuing invoices and processing payments.
To maintain accurate records of projects undertaken and communications exchanged.
To contact you about services that may be of relevance to your work, where you are an existing client or have previously expressed an interest in our services.
To comply with our legal and regulatory obligations.
To monitor and improve our website and the way in which we deliver our services.

We do not sell or pass your personal data to third parties for their own marketing purposes. You may opt out of marketing communications from us at any time by emailing steve@lsl.me.uk.

6. Data Sharing

We do not sell, rent, or trade your personal data with any third party.

We may share your data with the following categories of recipient, only where necessary and proportionate to the purpose:

IT and software providers — including cloud storage providers, accounting software, and email service providers who process data on our behalf. All such providers are required to handle data in accordance with UK GDPR under appropriate data processing agreements.
Professional advisers — such as accountants or legal advisers, where necessary for the management of our business.
Regulatory authorities — such as HMRC or the Information Commissioner's Office, where we are legally required to disclose information.
Subcontractors — where we engage subcontractors to assist with the delivery of Services on a specific project, we share only the minimum data necessary and ensure that appropriate safeguards are in place.

We do not transfer your personal data outside the United Kingdom.

7. Data Retention

We retain personal data only for as long as is necessary for the purposes for which it was collected, and to comply with our legal obligations. Our standard retention periods are as follows:

Client contact and project records — 7 years after project completion, to allow for any contractual or professional liability claims.
Financial and invoice records — 7 years, as required by HMRC.
Enquiry and quotation records where no instruction was received — 2 years.
Website analytics data — 26 months.
Marketing consent records — retained until consent is withdrawn.

Once the applicable retention period has expired, personal data is securely deleted or anonymised.

8. Your Rights

Under UK GDPR, you have the following rights in relation to your personal data. These rights are not absolute and may be subject to certain exemptions under applicable law.

Right of Access — you have the right to request a copy of the personal data we hold about you. This is commonly known as a Subject Access Request.

Right to Rectification — you have the right to request that we correct any personal data we hold about you that is inaccurate or incomplete.

Right to Erasure — you have the right to request that we delete your personal data where there is no longer a lawful basis for us to retain it.

Right to Restriction — you have the right to request that we restrict the processing of your personal data in certain circumstances, for example whilst a dispute is being resolved.

Right to Data Portability — where processing is based on your consent or on a contract with you, you have the right to receive your personal data in a structured, commonly used, and machine-readable format.

Right to Object — you have the right to object to processing that is based on our legitimate interests, including direct marketing. Where you object to direct marketing, we will stop processing your data for that purpose immediately.

To exercise any of these rights, please contact us using the details in Section 12. We will respond to all valid requests within one calendar month. There is no charge for exercising your rights, unless a request is manifestly unfounded or excessive, in which case we may charge a reasonable fee or decline to act.

9. Cookies & Website

Our website uses cookies to help us understand how visitors use the site and to improve the user experience. Cookies are small text files stored on your device when you visit a website.

We use the following types of cookies:

Strictly necessary cookies — these are essential for the website to function correctly and cannot be disabled.
Analytics cookies — these collect anonymised information about how visitors use our website, such as which pages are visited and how long is spent on each. We use this data to improve our site. We use Wix Analytics for this purpose.
Preference cookies — these allow the website to remember your preferences and settings on return visits.

When you first visit our website, you will be presented with a cookie consent notice. You may accept or decline non-essential cookies at that point. You can also manage or withdraw your consent at any time through your browser settings.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal data.

10. Data Security

We take the security of your personal data seriously and have put in place appropriate technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or alteration.

Our security measures include:

Password-protected devices and user accounts.
The use of encrypted cloud storage services.
Restricted access to personal data on a strict need-to-know basis.
Regular review of our data handling and security practices.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the Information Commissioner's Office within 72 hours of becoming aware of the breach, and where required by law, we will notify you directly without undue delay.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, practices, or legal obligations.

The most current version will always be available on our website, together with the date it was last updated.

Where any changes are material, we will take reasonable steps to bring them to your attention — for example, by contacting existing clients directly by email.

We encourage you to review this Privacy Policy periodically.

12. Contact & Complaints

If you have any questions about this Privacy Policy, wish to exercise any of your data protection rights, or have a concern about the way in which we have handled your personal data, please contact us:

Lansdowne Surveys Ltd Email: steve@lsl.me.uk Phone: 07800 937 338 Registered in England

If you are not satisfied with our response, you have the right to lodge a complaint with the UK's data protection supervisory authority:

Information Commissioner's Office (ICO) Website: ico.org.uk Helpline: 0303 123 1113 Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF