Terms & Conditions
Lansdowne Surveys Ltd Last updated: May 2026
1. Definitions
In these Terms and Conditions, the following definitions apply:
"Company" means Lansdowne Surveys Ltd, registered in England.
"Client" means the individual, firm, or company instructing the Company to provide Services.
"Services" means the surveying and site engineering services provided by the Company as described in any Quotation or instruction accepted by the Company.
"Quotation" means the written proposal issued by the Company setting out the scope, fee, and programme for the Services.
"Deliverables" means all drawings, reports, data files, models, and other documents produced by the Company in connection with the Services.
"Site" means the location at which the Company is required to carry out survey or setting out activities.
2. Scope of Services
The Company shall provide the Services as described in the agreed Quotation. Any variation to the agreed scope of works must be confirmed in writing by both parties prior to the commencement of additional works.
Where the Client requests works beyond the agreed scope, the Company reserves the right to issue a revised Quotation or supplementary instruction for the additional services. Such additional works shall be subject to these Terms and Conditions.
The Company shall carry out all Services with reasonable skill and care, in accordance with relevant professional standards applicable to land and engineering surveying in England and Wales.
3. Quotations & Fees
All Quotations issued by the Company are valid for 30 days from the date of issue, unless otherwise stated. After this period, the Company reserves the right to revise its fee.
Quotations are based on the information provided by the Client at the time of enquiry. Where site conditions, access arrangements, or the scope of works differ materially from those described, the Company reserves the right to adjust its fee accordingly and shall notify the Client prior to proceeding.
Unless expressly stated otherwise, Quotations do not include:
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Value Added Tax (VAT), which will be charged at the prevailing rate where applicable
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Statutory fees, permits, or third-party charges
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Costs associated with site access arrangements or ground investigation
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Any works arising from unforeseen site conditions
4. Payment Terms
Invoices are issued upon completion and delivery of the agreed Deliverables, unless otherwise agreed in writing.
Payment is due within 30 days of the invoice date.
The Company reserves the right to charge interest on overdue amounts at the rate of 8% per annum above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998. The Company also reserves the right to recover reasonable debt recovery costs where payment remains outstanding.
Where an instruction involves a prolonged programme or significant preliminary expenditure, the Company may require a deposit or interim payment. Such arrangements will be set out in the Quotation.
Deliverables will not be released until payment has been received in full, unless otherwise agreed in writing.
5. Client Obligations
The Client shall:
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Provide the Company with accurate and complete information regarding the Site and the nature of the works required.
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Arrange and maintain safe access to the Site for the Company's personnel and equipment for the duration of the survey or setting out works.
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Notify the Company of any known or suspected hazards on or near the Site prior to commencement, including underground services, overhead obstructions, contamination, restricted areas, or any other conditions likely to affect the safe delivery of the Services.
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Ensure that the Company has received all relevant existing drawings, data, and information that may affect the delivery or accuracy of the Services.
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Provide a suitably experienced point of contact who has authority to give and receive instructions on behalf of the Client.
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Notify the Company promptly of any changes to the project that may affect the agreed scope, programme, or site conditions.
The Company shall not be liable for any loss, delay, or additional cost arising from the Client's failure to comply with the above obligations.
6. Deliverables & Intellectual Property
All Deliverables produced by the Company remain the intellectual property of Lansdowne Surveys Ltd until full payment has been received. Upon receipt of full payment, the Company grants the Client a non-exclusive, non-transferable licence to use the Deliverables for the purposes stated in the Quotation.
Deliverables are prepared for the specific purpose and project described in the Quotation. The Client shall not use the Deliverables for any other purpose without the prior written consent of the Company.
The Client may share Deliverables with third parties — such as architects, engineers, or contractors — working on the same project, provided the Deliverables are used solely for the purposes of that project and are not modified without the Company's consent. The Company accepts no responsibility for the use of Deliverables by third parties to whom they are passed by the Client.
The Company retains the right to retain copies of all Deliverables for its own records.
7. Accuracy & Reliance
The Company shall carry out all survey work using appropriate equipment and methods, exercising reasonable professional skill and care. All surveys are referenced to Ordnance Survey National Grid and Datum unless otherwise agreed in writing.
Survey data represents conditions at the time of survey only and may not reflect subsequent changes to the Site or its surroundings. The Client acknowledges this limitation and accepts responsibility for verifying the continued relevance of survey data before relying upon it for design, construction, or other purposes.
Where the Client or any third party relies upon Deliverables for design, construction, or other purposes, it is the responsibility of the Client to satisfy themselves as to the suitability of the data for the intended use. The Company accepts no liability for losses arising from reliance on Deliverables for purposes other than those for which they were prepared.
Any discrepancies or concerns regarding the accuracy of Deliverables must be raised in writing within 14 days of delivery. The Company will investigate and, where appropriate, re-survey or amend the affected data at no additional cost to the Client.
8. Liability
The Company's total aggregate liability to the Client in connection with any Services, whether arising in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the total fees paid or payable by the Client for the specific Services giving rise to the claim.
The Company shall not be liable for:
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Any indirect, consequential, or special loss or damage of any kind.
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Loss of profit, revenue, contracts, anticipated savings, goodwill, or business opportunity.
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Loss or damage arising from the Client's failure to provide accurate information, suitable site access, or adequate notice of site hazards.
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Loss caused by circumstances beyond the Company's reasonable control, including adverse weather conditions, third-party interference, or unexpected access restrictions.
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Any loss arising from reliance on Deliverables for purposes other than those stated in the Quotation.
Nothing in these Terms and Conditions shall limit or exclude the Company's liability for death or personal injury
caused by its negligence, or for fraud or fraudulent misrepresentation.
9. Cancellation & Postponement
Where the Client cancels or postpones an instruction after the Company has mobilised to Site or commenced preparatory works, including purchasing materials, making travel arrangements, or allocating personnel, the Company reserves the right to charge for all reasonable costs incurred up to the point of cancellation.
Cancellation charges are as follows:
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More than 5 working days' notice — no charge
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2–5 working days' notice — up to 50% of the agreed fee
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Less than 2 working days' notice, or on the day of survey — up to 100% of the agreed fee
The Company will endeavour to accommodate reasonable rescheduling requests wherever possible and will not unreasonably withhold agreement to postpone. Where a delay to the programme is caused by the Client and results in a material change to site conditions or the Company's resource requirements, the Company reserves the right to re-price the Services.
10. Health & Safety
The Company is committed to the health, safety, and welfare of its personnel and to operating in accordance with all applicable health and safety legislation, including the Health and Safety at Work etc. Act 1974 and the Construction (Design and Management) Regulations 2015 (CDM 2015).
The Client shall ensure that the Site is safe for the Company's personnel to enter and work on prior to commencement, and shall provide all relevant site-specific health and safety information, risk assessments, method statements, and induction requirements in advance.
The Company reserves the right to suspend or withdraw from Site at any time if, in the reasonable opinion of its personnel, conditions pose an unacceptable risk to health and safety. The Company shall notify the Client as soon as practicable in such circumstances, and the works shall be rescheduled once the relevant safety concern has been adequately resolved. Any costs arising from such a suspension caused by the Client's failure to provide a safe working environment may be recharged to the Client.
Where drone operations are carried out as part of the Services, the Company shall operate in full compliance with Civil Aviation Authority (CAA) regulations and shall hold appropriate operational authorisation. The Client is responsible for notifying the Company of any airspace restrictions, exclusion zones, or other constraints applicable to the Site prior to mobilisation.
11. Confidentiality
The Company shall treat all information provided by the Client in connection with any instruction as confidential and shall not disclose such information to any third party without the prior written consent of the Client, except where required to do so by law, by a regulatory authority, or in connection with the delivery of the Services.
The Client acknowledges that the Company may use non-sensitive project information and images of completed Deliverables — such as survey drawings and point cloud visuals — for the purposes of promoting its services, including on its website, social media, and marketing materials. Where the Client does not wish project information to be used in this way, they must notify the Company in writing prior to the commencement of the Services.
This clause shall survive the termination or completion of any instruction between the parties.
12. Data Protection
The Company processes personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Full details of how the Company collects, uses, stores, and protects personal data are set out in our Privacy Policy, which is available on our website.
By instructing the Company, the Client confirms that any personal data provided to the Company in connection with the Services has been collected and shared in accordance with applicable data protection legislation.
13. Governing Law & Disputes
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree to use reasonable endeavours to resolve any dispute arising between them through good-faith negotiation before commencing formal legal proceedings. The parties irrevocably agree that, where a dispute cannot be resolved by agreement, the courts of England and Wales shall have exclusive jurisdiction.
The Company reserves the right to amend these Terms and Conditions at any time. The version in force at the time a Quotation is accepted by the Client shall apply to that instruction.
14. Contact
If you have any questions regarding these Terms and Conditions, please contact us:
Lansdowne Surveys Ltd Email: steve@lsl.me.uk Phone: 07800 937 338 Registered in England